Return Policy
Return & Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item should generally be in the same condition in which you received it, unused or unworn where applicable, with tags attached where applicable, and in its original packaging.
You will also need your receipt or other proof of purchase.
To start a return, please contact:
Returns must be sent to:
C/ Domingo Beltrán 93
Villamalea, AB 02270
Spain
Please contact us before sending any return.
Items returned without first requesting a return may not be accepted.
Damages and Issues
Please inspect your order after receiving it and contact us as soon as possible if your item is defective, damaged, or incorrect.
We will review the issue and provide an appropriate solution.
Exceptions / Non-Returnable Items
Certain products may not be eligible for return, including:
- Perishable goods
- Custom or personalized products
- Certain personal care products
- Hazardous materials
- Flammable liquids or gases
- Gift cards
Please contact us if you have questions about whether a particular product is eligible for return.
Exchanges
The fastest way to receive another item is generally to return the original product and place a separate order once your return has been accepted.
European Union 14-Day Right of Withdrawal
If your order is delivered within the European Union, you generally have the right to withdraw from your purchase within 14 days after receiving the goods without providing a reason, subject to applicable legal exceptions.
This statutory right applies independently of our voluntary 30-day return policy.
Nothing in this policy limits mandatory consumer rights provided under European Union or national law.
Refunds
We will notify you after receiving and inspecting your return and let you know whether your refund has been approved.
If approved, the refund will normally be issued to your original payment method within 10 business days.
Your bank or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact: